FAQ

The answers to your questions

*** Due to the Covid-19, delivery times may be longer than usual, thank you for your patience!

DELIVERY INFORMATION

Since I do everything alone, please allow a turn around time up to 7 business days for the preparations of the packaging. Your patience and understanding is greatly appreciated, thank you!

When send, the delivery deadlines are as follows:

Quebec and Ontario: 1 to 3 business days

Rest of  Canada: 1 to 9 business days

International: up to 20 business days

Shipping anywhere in Quebec is free with any purchase of $ 65 or more before taxes and delivery.

All packages are sent by Purolator service and come with a tracking number.

For the signature option:

- Option WITHOUT signature: if you live in a house, a place deemed secure, a dwelling without an apartment number or if you cannot be present when it is received. For this option, please note that I will not be responsible for any loss or theft of your package and IN NO CASE will I grant a refund for your purchase and / or delivery.

- Option WITH signature: if you live in an apartment building or a place considered insecure. For this option, if you are not at your home during the delivery attempt, the delivery person will leave you a notice and you will have to pick up your package at the assigned counter within 5 days. If you do not meet this deadline, the package will be returned to me and it will be your responsibility to pay for the return costs as well as for the new shipping costs. Same thing if you are planning a second delivery.

 La Main bleue is not responsible for delivery times caused by the shipping company or temperature.

For international shipments, you may be asked to pay customs fees when the package arrives.

EXCHANGE POLICIES AND RETURNS

The happiness of my customers is close to my heart, your satisfaction is my priority!

If one of your items is damaged or you are not satisfied with your purchase, an exchange is possible within 14 days of receipt of your package. Simply return the item intact and unused and I will give you an applicable credit on your next purchase or I will exchange for another item of your choice of fair value. Return and return shipping charges are your responsibility. Refunds are unfortunately not accepted. No exchange or promotional discount will be granted for customized or customized orders

PAYMENT METHODS

Payments are done using Paypal or Square applications. You will have the choice to use your credit card or bank account. I also accept Interac e-mail transfers for final invoices of $ 10 or more. Simply select the manual payment method when finalizing your purchase and follow the instructions. You have 24 hours to send me your transfer, otherwise your order will be canceled and the article put back in store.

DELAY AND CANCELLATION OF SERVICE APPOINTMENTS

For your information, I cannot accept a delay beyond 30 minutes as this may encroach on the following appointments or my personal schedule. Also, for any cancellation please notify me 24 hours in advance to allow other people to enjoy this moment of relaxation.

WARNINGS

Please note that the crystals are used to assist in your development and are not used to cure or treat any condition or designed to replace a treatment plan set by your doctor.

OUT OF STOCK?

When you see that an item is out of stock on my site, check in its file if it says "Unique model, only one available", as this will mean that this item will never come back in stock!
Why? I hate repetition and my goal with La Main bleue is above all to honor my creativity and keep this wonderful flow in circulation. Making chain jewelry never interested me, simply because it does not nourish me internally! Also, concerning the necklaces with pendant stones, for the majority I collect and I accumulate the stones of these with the wire of my research! I get them first of all because they always have a little something special and unique, so it is normal that an exact reproduction of the necklace is not possible when it is sold.
Beauty in all of this; when you get a La Main bleue jewel with the mention "Unique model" in its file, you will be the one and only person to have it. NO ONE will ever have the same creation as you!
It's a way for me to wink at the unique person that you are in your entirety and to honor your color!

Lesson; if you have a crush on one of the unique models still available, don't hesitate to buy it. Because once sold you will never see it again!

If the record of an item out of stock indicates "This is not a single model, several available" it is possible that it may come back in stock eventually. You can contact me to verify it and obtain the waiting time.
However, if a creation sold with a particular stone interests you, know that you can contact me to see with me the possibility of making you a personalized order with the same kind of stone!

PERSONALIZED ORDER

Do you want a personalized order? It will be my pleasure to make it for you!

First, I will assess your needs and submit an estimated cost of the creation to you.

When it is made, I will share a photo with you to obtain your approval or to see possible adjustments if necessary. Following approval, I will send you a shop link to complete the order.

Note that no promo code or discount is applicable on personalized orders.

No exchange and refund will be accepted following the approval of the creation except in case of breakage within 30 days of purchase.

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